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TTI launch new Trouble Ticket System
The quality and efficiency of business processes within an organization
rely heavily on a well-functioning support infrastructure. This requires
the support department to be able to quickly answer questions, address
problems, and implement solutions that will prevent any future issues.
By introducing a completely new service management system at TTI we will
improve our support functions even further—providing you with accurate,
comprehensive, and comprehensible information.
The new system will enable us to set up and monitor varying levels of
service, based on each customer's specific service agreement. This will
give our support department a powerful, structured solution for handling
support management processes—tailored to your specific needs!
Phase 1 of the system will be implemented internally at TTI beginning on
Friday, 29 August. The first phase will allow our customers to submit
support ticket requests.
Phase 2 of the system implementation will include the setup of your own
customer-specific web portal, where you will be able to easily create,
trace, summarize, and close incidents, problems, and user stories. We
hope to start the implementation of this step during the final quarter
of this year.
TTI Support
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